Change Management Objectives

  • To allow changes while, at the same time, maintaining or improving service stability and availability.
  • To increase the probability of change success.
  • To reduce or minimize the ratio of changes that need to be backed out of due to inadequate preparation.
  • To ensure that all parties affected are informed of planned changes.
  • To provide a record of changes implemented to assist with and shorten problem determination time.
  • To ensure that technical and management accountability for all changes is identified.
  • To assist with the accuracy of predictions of impact, such as response time, utilization, etc.
  • To ensure that all affected parties are not only informed, but necessary documentation and training is in place prior to the implementation.